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American Eagle FAQs: Frequently Asked Questions About Shopping at American Eagle
Shopping at American Eagle (AE) is a go-to for many fashion enthusiasts, offering everything from jeans to casual wear. Whether you're a first-time shopper or a seasoned AE fan, you may have some questions about their policies, services, and shopping experience. Below is a comprehensive list of FAQs to help you navigate your shopping at American Eagle.
1. What is American Eagle Real Rewards?
The Real Rewards program is American Eagle’s loyalty program that allows customers to earn points on purchases and redeem them for discounts. The program has three levels:
- Level 1: Earn 10 points for every $1 spent.
- Level 2: Earn 15 points for every $1 spent (after spending $350 annually).
- Level 3: Earn 20 points for every $1 spent (after spending $700 annually).
Benefits include:
- Free shipping offers.
- Exclusive discounts, birthday rewards, and early access to sales.
You can also sign up for the AE Real Rewards credit card, which earns you double the points on every purchase.
2. Does American Eagle offer student discounts?
Yes, American Eagle offers a student discount through Student Beans. Students can enjoy up to 10% to 20% off their purchase by verifying their student status with Student Beans.
- Visit the Student Beans website or the American Eagle page to get verified and receive a unique promo code to apply at checkout.
3. What is American Eagle’s return policy?
American Eagle allows returns for 60 days from the date of purchase for a full refund to the original payment method.
- Items must be in new and unworn condition, with tags attached.
- You can return items in-store or by mail. If returning by mail, you’ll need to use the return shipping label provided (there may be a fee for return shipping).
- After 60 days, returns are processed for an exchange or store credit.
Final Sale Items: Some items marked as "Final Sale" may not be eligible for returns or exchanges.
4. How do I return an online order?
To return an online order:
- Log into your account and go to the Order History section.
- Select the order you want to return and follow the prompts to generate a prepaid return shipping label.
- Package your items, attach the label, and ship the package back to American Eagle.
You can also return online orders in-store by bringing your packing slip and the items to any American Eagle location.
5. What are American Eagle’s shipping options?
American Eagle offers several shipping methods for both domestic and international orders:
- Standard Shipping (5-7 business days): Free for orders over $50.
- Expedited Shipping (3-4 business days): Available for a fee.
- Overnight Shipping (1-2 business days): Available for a higher fee.
- In-Store Pickup: Shop online and pick up your order for free at any American Eagle store.
Note: Shipping times may vary based on location, especially for international orders.
6. How do I apply a promo code to my order?
To apply a promo code:
- Add items to your cart and proceed to checkout.
- On the checkout page, you’ll see a field labeled “Promo Code” or “Coupon Code.”
- Enter the code, click apply, and the discount will automatically be reflected in your total.
Some promo codes have restrictions, such as being valid only on full-price items or requiring a minimum purchase amount. Always check the terms and conditions of each code before applying.
7. Does American Eagle offer free shipping?
Yes, American Eagle offers free standard shipping on orders over $50. For orders below this amount, a shipping fee will apply.
Real Rewards members may also receive free shipping promotions throughout the year, and American Eagle frequently runs limited-time offers that include free shipping on all orders.
8. Can I use multiple promo codes on one order?
American Eagle typically allows only one promo code per order. If you have a coupon or promo code, be sure to apply the one that offers the best discount or free shipping for your order.
However, some discounts, like those from the Real Rewards program or certain student discounts, may be applied in combination with sale prices.
9. What is American Eagle’s sizing like?
American Eagle offers a wide range of sizes for both men and women. Their size ranges include:
- Women’s Sizes: XXS-XXL, 00-24 for jeans.
- Men’s Sizes: XS-XXXL, 26-48 for jeans.
American Eagle also offers various fits for jeans, including skinny, slim, straight, bootcut, and curvy.
To ensure the best fit, refer to the size guide on each product page. American Eagle also offers a Virtual Stylist tool to help customers find the right size based on their body type and preferences.
10. How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by:
- Clicking the link in the email.
- Visiting the Order History section of your American Eagle account and selecting Track Package.
You’ll be able to see the current location of your order and an estimated delivery date.
11. Does American Eagle have a credit card?
Yes, American Eagle offers two credit card options:
- Real Rewards Store Card: This card is exclusively for purchases at American Eagle and Aerie stores.
- Real Rewards Visa Card: This card can be used anywhere Visa is accepted and offers additional rewards.
Benefits of the Real Rewards credit cards include:
- 20% off your first purchase.
- Earn 2x points on every AE and Aerie purchase.
- Free standard shipping on American Eagle orders.
- Special birthday offers and cardmember-only discounts.
12. What is Aerie, and does it have the same deals as American Eagle?
Aerie is a sister brand of American Eagle that focuses on intimates, loungewear, activewear, and swimwear. While Aerie operates under the same parent company as American Eagle, it has its own unique collection of products.
- Deals and Coupons: Many deals and promotions, such as the Real Rewards program and promo codes, apply to both American Eagle and Aerie. However, Aerie also runs its own sales and promotions, especially on loungewear and swimwear collections.
13. How do I contact American Eagle customer service?
You can contact American Eagle’s customer service via:
- Live Chat: Available on the American Eagle website.
- Phone: Call customer service at 1-888-232-4535 for assistance.
- Email: Send an inquiry via the Contact Us form on the website.
Customer service can assist with order issues, returns, and product questions.
14. Does American Eagle offer gift cards?
Yes, American Eagle offers both physical and digital gift cards. Gift cards can be used at American Eagle, Aerie, and Tailgate stores, as well as online.
- Gift card values: Can range from $25 to $500.
- Redeeming gift cards: At checkout, enter the gift card number and PIN to apply the balance to your order.
15. What is American Eagle’s price adjustment policy?
If the price of an item drops within 14 days of your purchase, you can request a price adjustment by contacting customer service or visiting a store. Be sure to have your receipt or order details on hand when making the request.
Exclusions: Price adjustments may not apply during certain promotions or clearance sales, so check the terms and conditions.
These FAQs should answer most of your questions about shopping at American Eagle. If you need further assistance, don’t hesitate to reach out to their customer service or visit their website for more detailed information.
1. American Eagle Coupons: Simple Savings on Fashion Essentials
Coupons are one of the easiest ways to save at American Eagle, and they’re frequently available both online and in stores. Whether you’re shopping for their iconic jeans, cozy sweaters, or essential basics, you can often find coupons to help you save on your total purchase or on specific items.
- How to Find and Use Coupons:
- On the American Eagle Website: American Eagle frequently lists current deals and coupon codes directly on their website. Check the homepage or the "Offers" section to see any active promotions.
- In-Store Coupons: Occasionally, American Eagle offers coupons through email sign-ups, in-store promotions, or during seasonal sales events. Simply present the coupon at checkout to apply the discount.
- Email Subscriptions: Sign up for American Eagle’s email list to receive exclusive coupons directly to your inbox. These can include percentage discounts (e.g., 15% or 20% off), dollar-off coupons (e.g., $25 off $100), and free shipping offers.
- Mobile App: Downloading the American Eagle app can also give you access to app-exclusive coupons and notifications for limited-time offers.
- Key Benefits: American Eagle often releases coupons during seasonal sales (like back-to-school or holiday events) and for specific product categories, allowing you to save on new arrivals or clearance items.
2. Promo Codes: Online Savings with a Simple Click
Promo codes are another way to unlock savings when shopping online at American Eagle. These codes can provide discounts on entire purchases, individual items, or specific categories, and they’re easy to apply during the checkout process.
- Where to Find Promo Codes:
- Official American Eagle Website: Sometimes, promo codes are displayed on the homepage during special promotions. These can offer percentage-based savings (e.g., 20% off your purchase) or discounts on select products like jeans or swimwear.
- Social Media and Influencers: American Eagle partners with social media influencers and brand ambassadors who occasionally share promo codes with their followers. Keep an eye on platforms like Instagram and TikTok for these exclusive offers.
- How to Use Promo Codes:
- Once you’ve added items to your cart, proceed to the checkout page.
- There will be a field labeled "Promo Code" or "Coupon Code" where you can enter the code.
- The discount will be applied automatically, and you’ll see the updated total before completing your purchase.
- Key Benefits: Promo codes can often be stacked with other offers, such as sale prices or loyalty rewards, giving you even more value on your purchase.
3. American Eagle Deals and Sales: Timing is Everything
In addition to coupons and promo codes, American Eagle regularly runs sales that offer significant discounts on a wide range of products. By knowing when to shop and what to look for, you can save big on your favorite American Eagle styles.
- Annual and Seasonal Sales: American Eagle is known for hosting several major sales throughout the year. Some of the most notable include:
- Back-to-School Sales: A great time to stock up on denim, basics, and accessories at discounted prices.
- Black Friday & Cyber Monday: These are among the biggest sales events, offering deep discounts on everything from jeans to jackets, often with added perks like free shipping.
- Semi-Annual Clearance Sales: Twice a year, American Eagle clears out inventory with steep discounts on past-season items.
- End-of-Season Sales: As each season winds down, American Eagle offers markdowns on seasonal items such as summer dresses or winter jackets.
- BOGO (Buy One, Get One) Deals: American Eagle frequently runs BOGO promotions, especially on denim. These deals often offer “Buy One, Get One 50% Off” or “Buy One, Get One Free” on jeans, t-shirts, or accessories.
- Clearance Section: Be sure to check the Clearance section both online and in stores, where you can find heavily discounted items. Online shoppers can filter clearance items by size, category, and price, making it easier to find the best deals.
- Key Benefits: Shopping during these sales events allows you to grab your favorite American Eagle items at the best possible price, with some discounts reaching 50% or more off original prices.
4. Aerie Deals: Comfortable Savings on Loungewear and Intimates
If you love American Eagle’s sister brand, Aerie, which specializes in loungewear, activewear, and intimates, you’re in luck! Aerie offers similar coupons, deals, and promo codes that can help you save on their ultra-comfortable bras, leggings, and swimsuits.
- Aerie Email List: Sign up for the Aerie email list to receive exclusive discounts, including percentage-off coupons and early access to sales.
- Aerie Real Rewards Program: Members of the Real Rewards program can earn points for every dollar spent at Aerie, which can be redeemed for discounts on future purchases.
5. American Eagle Real Rewards Program: Earn While You Shop
American Eagle offers a Real Rewards loyalty program that allows shoppers to earn points and unlock rewards with every purchase. Here’s how it works:
- Earning Points: For every dollar you spend at American Eagle or Aerie, you earn points. The more points you accumulate, the more rewards you can redeem.
- 1 point per $1 spent for non-cardholders.
- 2 points per $1 spent for Real Rewards credit card holders.
- Unlocking Rewards: Once you’ve earned a certain number of points, you can redeem them for rewards like:
- $5 off after 125 points.
- $10 off after 250 points.
- Exclusive birthday rewards, bonus points days, and early access to sales.
- Key Benefits: Being part of the Real Rewards program means you’ll not only save on future purchases, but you’ll also receive personalized offers and special perks throughout the year.
6. Student Discounts: Extra Savings for Students
American Eagle offers a student discount through Student Beans, a platform that provides students with exclusive discounts at various retailers. Students can get 10% to 20% off their purchase by verifying their student status.
- How to Access the Student Discount:
- Visit the Student Beans website and verify your student status by providing your university email or ID.
- Once verified, you’ll receive a unique promo code to use at checkout on American Eagle’s website.
- Key Benefits: This discount can be combined with other offers, making it perfect for budget-conscious students who want to stay stylish without breaking the bank.
7. Free Shipping Deals: Shipping Savings at American Eagle
Shipping costs can add up quickly, but American Eagle offers several ways to get free shipping on your orders.
- Free Shipping on Orders Over $50: Standard free shipping is available on orders of $50 or more.
- Real Rewards Members: Loyalty program members often receive free shipping promotions, especially during sales events or as part of special offers.
- Free In-Store Pickup: If you don’t want to wait for shipping, you can opt for free in-store pickup, where you can shop online and collect your items from your nearest American Eagle store.
Conclusion
American Eagle Outfitters offers numerous ways to save on its stylish, casual clothing. Whether you’re hunting for coupons, promo codes, or taking advantage of seasonal sales, there’s always an opportunity to get great deals on your favorite pieces. By signing up for the Real Rewards program, keeping an eye on major sales events, and stacking coupons and promo codes, you can maximize your savings and enjoy American Eagle’s fashion at unbeatable prices. Happy shopping!
